We endeavour to process all orders within 24-48 hours of when they are placed.
If you require a change or cancellation on your order, please contact us promptly and we will do our best to cater to you.
Orders within Australia
Standard shipping - (2-7 business days) - $10.00
Express shipping - (1-3 business days) - $15.00
Bed shipping - $15
Express Bed Shipping $23
Free standard shipping when you spend $140 or more!
During busy periods, delivery times may be longer than approximated above.
We offer an international shipping rate of $15. International shipping is free for any orders over $200.
Delivery times will vary depending on your location, but are usually between 7-15 business days.
If your package has not made its way to you by 17 days, please feel free to contact us so that we can track where it is.
As we use external shipping companies, Pawfect Pals cannot be made responsible for any lost orders.
Custom Taxes and Duties (International Orders only):
Pawfect Pals cannot advise on whether or not you will or will not be charged custom or import duties.
These charges are made once the order arrives in the country of destination.
Pawfect Pals cannot be made liable for any custom taxes or duties, and must be paid by the recipient.