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Privacy Statement

Last updated 02/09/2021

INTRODUCTION

Pawfect Pals ("we" or "us" or "our) respects the privacy of our users ("user" or "you"). This Privacy Policy describes how your personal information is collected, used, shared, disclosed and safeguarded when you visit or make a purchase from pawfect-pals.com.au (the “Site”). If you do not agree with the terms of this privacy policy, please do not access the site.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date at the top of the Privacy Policy. Any changes or modifications are effective immediately, and you waive the right to receive specific notice of each change or modification.

Your continued use of the Site is deemed as acceptance of this Privacy Policy.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

  • “Cookies” are data files placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (such as a credit card number or Afterpay information), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

USE OF YOUR INFORMATION

We use the Order Information that we collect to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and / or order confirmations). Additionally, we use this Order Information to:

  • Create and mange your account,
  • Fulfill and manage purchases,
  • Communicate with you via targeted advertising, discounts, newsletters, or other  promotional material,
  • Compile anonymous statistical data and analysis for use internally or with third parties,
  • Increase Site efficiency,
  • Resolve disputes and troubleshoot problems,
  • Respond to customer service requests,
  • Screen our orders for potential risk or fraud, and
  • Perform other business activities as required.

DISCLOSURE OF YOUR PERSONAL INFORMATION

We may share your information in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. This includes exchanging information with other entities for fraud protection and credit risk reduction.

Third-Party Service Providers

We may share your Personal Information with third parties that provide services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services and marketing assistance.

We use Google Analytics to help us understand how our customers use the Site. You can read about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

SECURITY OF YOUR INFORMATION

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorised parties. Therefore, we cannot guarantee complete security if you provide personal information.

EMAILS AND CORRESPONDENCE

If you no longer wish to receive correspondence, emails or other communications from us, you may opt-out either by:

  • Clicking the opt-out link found on all email correspondence, or
  • Contacting us using the contact information provided below.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

DO NOT TRACK

Most web browsers and some operating systems include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. Due to limits of the Shopify platform we use for the Site, we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us via the linked form or email.

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