Returns Policy – PawfectPals

Returns Policy

We hope you love your order, but if you are not completely satisfied with your purchase, we accept returns for store credit only.

We do not accept exchanges. If you would like to order a different size, return your merchandise as soon as possible and we will issue you store credit if the items are deemed eligible according to the return requirements laid out below. Store credit can be used to order a different size or any of our other products. Store Credit will be issued in form of a Gift Card that will be emailed to you once your return has been received.

RETURN REQUIREMENTS:

  • Merchandise must be returned within 30 days of the order delivery date.
  • Merchandise must be unworn, unwashed, unstained and unperfumed.
  • Merchandise must have all tags, including any Pawfect Pals hangtags, attached as well as the bag the order was sent in.
  • Any products marked ‘FINAL SALE' cannot be returned.

Click here to go to our RETURNS PORTAL

Please note if you paid for shipping at the time of your original order, you will not be credited the cost of shipping when we receive your return. If your return does not adhere to the requirements it will not be refunded.

 

Afterpay Returns
If you wish to return something you purchased using AfterPay, the process is the same. You will be issued store credit for the full amount of the unwanted item. You will continue to be charged by AfterPay until you have paid all your instalments.

Processing Returns
We aim to process returns within 3 business days of receiving them, but high volume periods, especially around the holidays, could cause delays. We apologise for any inconvenience.

Store Credit

  • Store credit can only be used at pawfect-pals.com.au
  • Store credit cannot be transferred to another person or account.
  • Please treat store credit like cash.
  • Any purchase amounts that exceed the value of the store credit will require an additional method of payment for the remaining balance due.
  • Store credit does not have an expiry date.
  • Store credit is provided in the currency in which you paid.
  • Your use of store credit constitutes your agreement to our Terms & Conditions.
  • You can view your store credit balance by logging into your Pawfect Pals account.