Returns Portal

Last updated 05/10/2022

INTRODUCTION

Need to return an item? Or perhaps you're checking to make sure our returns and exchange process is easy before purchasing? Either way, everything you need to know is detailed below.

RETURNS AND EXCHANGES

All returns and exchanges are processed through Refundid using the form below. Pending the conditions outlined below, you will obtain an instant refund for the items being returned. Please read all conditions before applying for a refund.

Returned items must be unused, clean, and in the same condition they were received, and returned in the original packaging with all original tags and labels.

Standard returns are also available.

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Click below to start your return

Conditions

  • Use this method to return for a standard refund.
  • Refunds can take 3-5 business days to process after the return has been received.
  • Final sale items cannot be returned.
  • If you are returning an item valued over $75, we strongly recommend you use a trackable shipping service or purchase shipping insurance.
  • Gifts cannot be returned for a refund. You'll receive a store credit instead.
  • Please note returns outside of Australia incur a $20 shipping fee.

 

SHIPPING RETURNS

After applying for a refund, you have three (3) days to purchase a reply label or satchel and upload the receipt to Refundid.

All returns must be postmarked within thirty (30) days of the purchase date. If thirty days have passed, any refund will be reversed.

Returned items must be unused, clean, and in the same condition they were received, and returned in the original packaging with all original tags and labels.

RETURN OF SALE / DISCOUNTED ITEMS

If you wish to return a product purchased for a discount, you will receive a refund equal to the amount spent on the product, regardless of whether the discount period has ended at the time of return.

NON-REFUNDABLE ITEMS

Customised items such as engraved dog tags are non-refundable.

Clearance items are final sale only and can't be refunded.

Purchases made as gifts are not eligible for refunds. They can instead be exchanged for store credit in the form of a gift certificate.

FREE GIFTS

If a free gift with purchase was provided, the gift must be returned as well.

CONTACT US

For more information about our returns policy, please contact us here.