Returns Made Easier with Refundid

We're excited to announce a partnership with Refundid to bring Pawfect Pals customers instant refunds, paid into your bank account in under 60 seconds!

Since Pawfect Pals started in 2017, excellent customer service has been one of our top priorities. While it will always be possible to get in touch with the team via social media or on-site support, we're always looking for new ways to make the experience quicker and easier for everyone.

Refundid is a world-first service designed to do exactly that. Totally free to use, and compatible with all buy now, pay later services available on our site, Refundid makes the returns process super simple and gets you your money back fast so you can purchase a new accessory right away.

To use the service, follow these three simple steps:

  1. Visit our returns portal by clicking here.
  2. Enter your order number and select the items you're returning. Your refund will be processed within 60 seconds!
  3. Purchase a return label or satchel, and upload the receipt to Refundid within three days.

You can send the items back with peace of mind.

Conditions:

  • Customers are responsible for the cost of return shipping.
  • All returns must be postmarked within 30 days of purchase date. If 30 days have passed, the refund will be rejected.
  • Returned items must be unused, clean, and in the same condition they were received, and returned in the original packaging with all original tags and labels.
  • If a free gift with purchase was provided, the gift must be returned as well.
  • Refunds on discounted products will be made for the amount the product was originally purchased for.
  • Customised items such as engraved dog tags are non-refundable.

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